Account and data

Request account deletion

A HostGuard member can request deletion of their account and associated information at any time. You do not need the Android app installed to make a request.

How to submit a request

1. If you can sign in, open Settings, find Account and data, and select Request account deletion.
2. Email admin@hostguard.co.za, preferably from the address registered to your HostGuard account.
3. Include your account email or username, your full name, and a clear statement that you want the HostGuard account deleted.

Do not include a guest identity number, evidence file, password, or other sensitive guest information in the deletion email.

What happens next

• HostGuard will acknowledge the request and may ask you to verify account ownership.
• Member access will be removed as part of the deletion process.
• Account information will be deleted or de-identified unless a record must be retained for a lawful reason.
• HostGuard will confirm when the request has been completed.

Information that may need to be retained

Limited records may be retained where reasonably necessary for fraud prevention, security, an open report dispute, legal claims, or another legal obligation. Retained information will be restricted and will not be used for unrelated purposes. Submitted stay reports may be removed, de-identified, or retained in restricted form depending on the rights of affected people and the reason for retention.